دانلود رایگان مقاله انگلیسی برنامه ریزی کارکنان صنایع خدماتی از سایت ISI

دانلود رایگان مقاله لاتین برنامه ریزی کارکنان صنایع خدماتی از سایت الزویر

عنوان فارسی مقاله:

برنامه ریزی کارکنان در صنایع خدماتی با در دسترس بودن و تقاضای کارکنان انعطاف پذیر

عنوان انگلیسی مقاله:

Employee Scheduling in Service Industries with Flexible Employee Availability and Demand

سال انتشار : 2017

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بخشی از مقاله انگلیسی:

2 Background and Literature Review 

Employee scheduling has been studied extensively in the literature. Most recent review of the state-of-the-art in staff scheduling can be found in (Brunner, 2010; Ernst et al., 2004a,b).Ernst et al. (2004b) trace back the origin of staff scheduling to Edie (1954)’s work, in which toll booth operations are analyzed and the relief times for toll collectors are determined. Since then, employee scheduling has been one of the most important topics for various organizations, such as airlines (Burke et al., 2010; Chu, 2007; Felici and Gentile, 2004; Gopalakrishnan and Johnson, 2005), railways (Strupchanska et al., 2003), transit bus operators (Smith and Wren, 1988), retailers (Zolfaghari et al., 2007; Parisio and Jones, 2015), call centers (Bhulai et al., 2008; Caprara et al., 2003; Dietz, 2011) and health-care organizations (Li et al., 2012; Wright and Mahar, 2013; Meanhout and Vanhoucke, 2013). We refer the reader to den Bergh et al. (2013) for a recent survey of the literature on employee scheduling. Since this paper addresses an employee scheduling problem that is basically applicable in the health-care industry, we will mainly concentrate on the evaluation of the literature specific to health-care. Health-care is one of the major industries where better employee scheduling creates a significant added value. In health-care systems, nurse rostering problems have been extensively studied. Cheang et al. (2003) provide a bibliographic survey of the models and methodologies that are used to solve nurse rostering problems. Bard and Purnomo (2005) present a robust methodology for solving a nurse rostering problem that accommodates individual preferences when creating schedules. De Grano et al. (2009) also include nurse preferences in the scheduling problem. The authors develop a two-stage approach in which first nurses’ preferences for specific days and shifts are obtained, and then a schedule that streamlines those preferences while satisfying important hospital constraints is built. Azaieza and Sharif (2005) develop a 0-1 linear goal program in which both hospital objectives and nurse preferences are accounted for. Another important scheduling problem in health-care is physician scheduling. Scheduling of emergency medicine residents is studied in Topaloglu (2006). The author develops a multi-objective programming problem and reports results of their tests in the emergency room of a major local university hospital.

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کلمات کلیدی:

Employee and Shift Scheduling for the Service Industry - Humanity https://www.humanity.com/service The service industry deals a lot with hourly workers and constantly changing work schedules, which is what makes Humanity perfect for that industry. Service Industry Scheduling - Employee Scheduling Software | Snap ... https://www.snapschedule.com/Industry/Service-Industry/ Jan 19, 2017 - Free 30 Day Trial! Utilize Snap Schedule's intuitive scheduling software to manage your service industry workers, and labor costs. Request a ... Shift Scheduling in Services When Employees Have Limited Availability scholarship.sha.cornell.edu/cgi/viewcontent.cgi?article=1885&context=articles by G Thompson - ‎1990 - ‎Cited by 46 - ‎Related articles Keywords linear programming, shift scheduling, staffing, meal breaks, service industry. Disciplines. Hospitality Administration and Management. Comments. Employee scheduling in service industries with flexible ... - DeepDyve https://www.deepdyve.com/.../employee-scheduling-in-service-industries-with-flexibl... Read "Employee scheduling in service industries with flexible employee availability and demand, Omega" on DeepDyve, the largest online rental service for ... Scheduling Basics for Your Service Business | Jobber Academy https://academy.getjobber.com/articles/scheduling-basics-service-business/ Many home service industry employees put work schedules at the top of their job criteria lists. Here are scheduling basics to keep them happy. Employee scheduling in service industries with flexible ... - SocioRePEc https://sociorepec.org/publication.xml?h=repec:eee:jomega:v:66:y:2017:i:pa... abstract, We consider an employee scheduling problem arising in service industries with flexible employee availability and flexible demand. In the system to be ...